Responsible Gambling Policy
Spinoli is committed to safer play and protecting our customers. We believe gambling should be fun and controlled, so we provide clear information and tools to help you manage your activity. If you ever feel play is becoming a problem, we encourage you to use the controls below and to seek help from professional services in Great Britain.
Our approach to safer gambling
We promote responsible play through practical measures and straightforward guidance. We make tools available to help you stay in control and we encourage customers to set limits that match their budget and lifestyle. If you need assistance, our support team can explain the options and help you put controls in place.
Activity-control tools
Deposit limits
You can set deposit limits on your account to control how much you add over a defined period. Limits may be adjustable for daily, weekly or monthly periods and can be reduced or removed following a cooling-off interval, subject to our verification procedures.
Loss and wager limits
Loss and wager limits help you manage how much you can stake or lose. These tools let you cap exposure and are intended for long-term control rather than short-term fixes.
Session and time limits
Session reminders and time limits allow you to limit how long you play in a single session. You can use short breaks or set maximum session lengths to avoid extended play.
Account breaks and self-exclusion
If you need a longer break, self-exclusion removes access to your account for a chosen period and can include temporary or permanent closure. To request self-exclusion or an extended account break, contact our team via [email protected] and we will explain the steps and next actions.
Signs of problematic behaviour
- Spending more than planned or chasing losses
- Neglecting work, family or other responsibilities
- Borrowing money to fund gambling
- Hiding gambling activity from others
Tips for staying in control
- Set clear deposit and time limits and stick to them
- Only gamble with money you can afford to lose
- Take regular breaks and avoid long sessions
- Talk to someone you trust if gambling affects your mood or relationships
Professional help and support organisations
If you are in Great Britain you can register with GamStop to restrict access across participating operators. Other UK services include GamCare, GambleAware, Samaritans and NHS support for mental health. These organisations offer confidential advice, practical tools and treatment options. If you need immediate support, contact your local helpline or emergency services.