Player Privacy Policy
This Privacy Policy explains how we collect, use and protect the information you provide when using Spinoli. We value your privacy and set out what data we hold, why we process it, and how you can manage your information. This page covers account data, user activity, cookies, information storage, third-party handling and your privacy rights.
Types of data we collect
Personal data
When you register and maintain an account with us we collect personal information such as your name, date of birth, address, email and phone number. We also collect identity documents when verification is required and any other details you provide to support your account or requests.
Technical data
We collect technical information including IP address, device and browser type, operating system, session identifiers, and log data about how you use our site. This helps us operate the service, diagnose issues and improve performance.
Transactional and activity data
We record transactional details such as deposits, withdrawals and bets, plus game history, session duration and other user activity. Payment card or wallet details are processed by payment providers and we retain only the information necessary to reconcile payments and meet legal obligations.
How we use your information
We use your data to create and manage your account, process payments, handle withdrawals, provide customer support and detect or prevent fraud. We may use contact details to send account notices and, where you have agreed, marketing communications. Usage data helps us improve our services and personalise your experience.
Data protection practices
We maintain technical and organisational measures to protect information against unauthorised access, loss or misuse. Access to personal data is restricted to staff and service providers who need it to perform their duties. We review security practices regularly and require third parties to maintain adequate safeguards.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and personalisation. You can manage cookie preferences through your browser and, where available, your account settings. Blocking cookies may affect site functionality and your experience.
User rights
You have rights to access, correct and object to certain processing of your personal information. You can request a copy of the personal data we hold about you, ask for inaccuracies to be corrected and request deletion where applicable. Requests should be sent to our privacy contact below.
Access, correction and deletion
To exercise your rights or update your details contact us and we will respond within a reasonable time. We may need to verify your identity before processing requests. In some situations we may retain information to comply with legal obligations or to resolve disputes.
Information sharing and third parties
We share information with service providers that operate payments, verification, hosting, analytics and customer support. We may also disclose information if required by law or to protect our rights. Third parties act under contract and are required to use your data only for specified purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our operations. Material changes will be notified on the site or by email where appropriate. If you have questions about this policy or wish to make a privacy request please contact [email protected].