Terms and Conditions
These Terms and Conditions set out the rules for using Spinoli and explain the relationship between us and our users. We provide an online casino and sportsbook service and, by creating an account or using the service, you agree to comply with these terms and any applicable promotional rules. If you do not accept these terms, do not use the site.
Account responsibilities
You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Do not share login credentials and notify us immediately if you suspect unauthorised access. We may require you to change your password or suspend access while we investigate suspicious activity.
Verification and identity checks
We may request documents to verify your identity, age and address. Verification is a condition of certain transactions, including withdrawals. We may restrict or temporarily suspend access while checks are completed. Failure to provide requested documentation may lead to account restrictions or closure.
Eligibility requirements
You must be of legal gambling age in your jurisdiction and able to form a binding contract. Residents of certain countries may be excluded from using the service; it is your responsibility to comply with local laws. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed.
Acceptable platform use
Use the service lawfully and in good faith. Prohibited conduct includes, but is not limited to, multi-accounting, using automated tools to place bets, money laundering, abusive behaviour towards staff, and exploiting system errors. We may restrict or close accounts found to be in breach and withhold any associated funds where permitted by law and these terms.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms in addition to these general rules. Bonus eligibility, wagering requirements, eligible games and maximum bet limits are described in each promotion’s terms. We reserve the right to withdraw or amend promotions and to refuse bonus claims in cases of suspected abuse or non-compliance.
Deposits and withdrawals
Payment methods and processing times are shown in the cashier. We may impose minimum and maximum limits and require verification before processing withdrawals. Withdrawals may be subject to checks for responsible play and fraud prevention. Fees charged by payment providers are not controlled by us and may apply.
Account limits and responsible play
We may offer or apply deposit, loss and staking limits. You can request pauses or exclusions on your account. We promote responsible gambling and will act if we suspect problem gambling, which may include setting limits, offering support information, or closing an account.
Dispute resolution
If you have a dispute, contact our support team in the first instance via [email protected]. We will attempt to resolve matters promptly. If a resolution cannot be reached, further steps may include escalation to an independent dispute resolver where applicable and permitted by law.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be communicated by notice on the site or by email where possible. Continued use of the service after changes are posted constitutes acceptance of the revised terms. Check this page regularly for the latest version.